Date: 5 November 2026
A security notice about your upcoming stay
Dear Guest
We’re writing because you have an upcoming stay with us, and we want to make sure nothing gets in the way of it.
Nightsbridge, the reservations system used by Champagne Castle Hotel and many other hotels and lodges across South Africa, has recently had a security breach. Some guest booking and contact details were accessed.
Since then, guests at a number of properties, including some of ours, have received WhatsApp messages that appear to come from their hotel. They can look very convincing. They may include your name, your real check-in and check-out dates and a booking reference. They may come from an unfamiliar business name, sometimes with a verified tick. They ask you to confirm your reservation through a link, or to make a payment, usually within 24 hours.
These messages are not from us.
Champagne Castle Hotel never contacts guests on WhatsApp. We don’t use it to confirm bookings, request payment, or for anything else.
If you receive one of these messages:
- Don’t click the link and don’t reply.
- Don’t make a payment or enter any card or banking details.
- Block and report the number in WhatsApp.
- If you’ve already clicked a link or shared card details, contact your bank straight away.
Your booking is safe and unchanged, and there is nothing you need to do to keep it. If you’d like to check anything, please call our reservations team on +27 36 468 1063 or email info@champagnecastlehotel.co.za. Please use these details rather than any contact details that appear in a message.
We’re sorry for the worry this may cause. It isn’t the welcome we’d want for anyone, and we look forward to seeing you in the Berg.
Warm regards,
Marc Harris
General Manager
Champagne Castle Hotel